Politique de remboursement

At Bellamire, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this Refund and Return Policy carefully before making a purchase from bellamire.shop.

Contact Information

Bellamire

24 Waterbeach Crescent, Etobicoke, Ontario M9W 3L9, Canada

Email: info@bellamire.shop

Website: bellamire.shop


1. Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, items must meet all of the following conditions:

  • Unworn, unused, and unwashed
  • In original condition
  • Free from stains, odors, perfume, makeup, pet hair, or damage
  • Original tags and packaging are attached
  • Accompanied by proof of purchase or order number

We reserve the right to refuse returns that do not meet these requirements.


2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

  • Final sale items
  • Clearance items
  • Gift cards
  • Customized or personalized products
  • Intimate apparel and undergarments
  • Bodysuits
  • Swimwear without original hygiene protection
  • Items showing signs of wear, washing, alteration, or misuse

For hygiene and safety reasons, certain products may not be eligible for return.


3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item
  • An item missing from your order

You must contact us within 7 days of delivery at info@bellamire.shop.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs showing the problem

Failure to report issues within this period may affect eligibility for a refund or replacement.


4. Return Request Process

To initiate a return, contact:

info@bellamire.shop

Please provide:

  • Full name
  • Order number
  • Email address used for purchase
  • Reason for return
  • Photographs if applicable

Returns sent without prior authorization may not be accepted.

Once your request is reviewed and approved, we will provide return instructions.


5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective
  • The item received is damaged
  • The wrong item was shipped

Original shipping fees, if any, are non-refundable.

We recommend using a trackable shipping service when returning items. We are not responsible for returns lost during transit.


6. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds typically appear within:

  • 5–10 business days for credit cards
  • 3–7 business days for PayPal and digital wallets
  • Additional processing time may apply depending on your financial institution

Shipping fees are non-refundable unless the return results from our error.


7. Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items returned in a condition different from their original state
  • Products missing original tags or packaging
  • Items returned with signs of use
  • Returns submitted outside the approved return period

Any deductions will be determined after inspection.


8. Exchanges

We currently do not offer direct product exchanges.

If you wish to obtain a different size, color, or style, please:

  1. Return the eligible item according to this policy.
  2. Place a new order through bellamire.shop.

This ensures faster processing and inventory availability.


9. Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, your order may already be processed, packed, or shipped and can no longer be canceled.

To request a cancellation, contact:

info@bellamire.shop

If the order has already been shipped, it must follow the standard return procedure.


10. Refused Deliveries

If a customer refuses delivery without prior authorization, or provides an incorrect or incomplete shipping address, any resulting shipping charges, return fees, customs charges, or handling fees may be deducted from the refund amount.


11. Lost Packages

If tracking information indicates that a package has been delivered, Bellamire is not responsible for lost or stolen packages after delivery.

Customers should:

  • Verify the shipping address provided
  • Check with neighbors or household members
  • Contact the carrier directly

If assistance is needed, please contact us and we will make reasonable efforts to help investigate the matter.


12. Customs Duties and Taxes

For international orders, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Government fees

These charges are determined by the destination country's authorities and are not controlled by Bellamire.

Such charges are non-refundable.


13. Chargebacks and Payment Disputes

Customers are encouraged to contact us first regarding any order concerns.

Filing a chargeback or payment dispute without first contacting our customer support team may delay resolution.

We reserve the right to provide order records, shipment tracking information, customer communications, and other supporting documentation to payment providers during dispute investigations.


14. Fraud Prevention

To protect customers and prevent fraudulent activity, Bellamire reserves the right to:

  • Request additional order verification
  • Refuse suspicious transactions
  • Cancel orders suspected of fraud
  • Limit refunds where abuse of the return policy is identified

15. Consumer Rights

Nothing in this Refund and Return Policy limits or excludes any consumer rights that may apply under applicable laws and regulations.

Customers may be entitled to additional protections under local consumer protection legislation.


16. Policy Changes

We reserve the right to modify this Refund and Return Policy at any time.

Changes become effective immediately upon posting on bellamire.shop.

Customers are encouraged to review this policy periodically.


17. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Bellamire

24 Waterbeach Crescent, Etobicoke, Ontario M9W 3L9, Canada

Email: info@bellamire.shop

Website: bellamire.shop